Global Dial and IP Services


Phoenix Managed Networks operates a proven global network led by experienced industry veterans with a long track record of providing essential communications services to the payment industry.

Our access service is specifically designed to meet the high call
throughput and reliability demands of the point-of–service (POS) payment sector.

Our access network has been in operation since 2003, and currently serves POS, EBT, ATM, kiosk, money transfer and other transactional applications. We provide broad carrier redundancy under a single service offering. We provide dial, SSL and IPSec encrypted access for wired and wireless terminals with delivery to major processors worldwide over Phoenix’ PCI DSS certified network.

Diversity and Flexibility

Core to Phoenix Managed Networks is its PCI compliant transaction network connecting the world’s banks, merchants and processors. It is fast, highly resilient and backed by round the clock 24/7 customer support. We partner with several top tier toll free providers in the markets we serve, acting as the Responsible Organization for 8XX routing management, and providing clients a broad blend of carrier redundancy under a single service agreement. We leverage the latest in broadband backbone technology, utilizing diverse MPLS networks and carrier-neutral, PCI- certified collocation centers in all of our markets.

While we are PCI certified as a network provider, we go well beyond the standard, encrypting every transaction from receipt in our PCI certified switching centers to delivery to our client’s datacenters.

Management Information

State-of-the-art portal technology provides access to the reporting tools that provide real time per-transaction reporting giving unparalleled visibility to terminal, network and host performance. The portal provides a customized transaction centric window on the world, showing real-time views of service-related data filtered specifically for the user based upon their log-on credentials. Operations staff, customers or service partners can obtain information quickly and easily, in line with their roles and tasks, all through a user-friendly front-end. Traffic light functions, pie charts, bar charts and straight forward counters all assist in painting an up to date picture of the current state of the network and services.

Customers can use the portal 24 hours a day to find current information about the operating status of their services, view performance data and service availability, while service staff may use the portal to obtain a wide range of different views of the network infrastructure.

Intelligent Routing

Using a variety of intelligent, complex and sophisticated routing techniques, Phoenix Managed Networks can create routing structures to meet the most stringent processing requirements and ensure that transactions are always processed efficiently and cost-effectively.

Today Phoenix Managed Networks can route transactions based on the dialed number identification service (DNIS), the originating caller (ANI), on a variety of message content variables, a transaction header (TPDU) within the transaction, or a combination of several methods. Additionally, Phoenix Managed Networks has the capability to customize transaction routing to multiple processing endpoints within a single POS device dial session using processor-established rules for routing to primary destinations, secondary destinations and even last resort destinations.

Best-in-Class Hardware

Phoenix utilizes a variety of access platforms, depending on the client application. We are both a private access network, and a specialized Internet service provider (sISP). All of our platforms are considered carrier grade, and are deployed in redundant fashion across multiple physical facilities. Our payment platforms feature distributed architecture with hot-swappable, card-based parallel processing and dual power supplies. These platforms carry over 70% of today’s global electronic point- of-sale dial transactions, and are able to route and switch multiple communications protocols simultaneously providing easy migration between protocols and the ability to support various access and egress services over common infrastructure.